Returns & refunds

For eligible standard products purchased online, you may cancel without giving a reason from the time you place your order until 14 days after the day you receive your goods. Where items from one order arrive separately, the cancellation period normally runs from receipt of the last item.

To cancel, email [email protected] with your order reference, if available, and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back. You may use the optional standard cancellation form; it is not compulsory and you do not need to wait for our acknowledgement.

All customer returns go to our UK returns address below. You will not be required to return your order to China.

For change-of-mind returns:

• You may arrange and pay for your own return postage. We recommend a tracked service and keeping proof of posting.
• Alternatively, where available, we can provide a prepaid UK return label at its actual direct postage cost, capped at £5.95 per label. We explain the charge and obtain your agreement before you choose or use this option.
• If you use our label, only its agreed cost may be deducted from your refund. This is not a fixed automatic deduction. We will not also charge postage you arranged yourself or charge for the same return twice.
• We do not charge a restocking, return handling or refund processing fee. Costs of consolidating returns or returning goods to our supplier in China are not passed to you.

Please inspect the product carefully. Cutting, dyeing, bonding, washing or wearing it beyond what is reasonably necessary to inspect it may reduce its value. Any lawful deduction will reflect the actual loss in value and will be explained to you; it is not an automatic fixed fee.

If your goods are faulty, damaged, incorrectly supplied or do not match their description, contact us so we can arrange the appropriate remedy under your statutory rights.

Where a return is required, MANEWAY covers reasonable return postage costs. The change-of-mind return-label charge does not apply.

Please avoid altering the product while we assess the issue. This request does not limit your statutory rights.

Genuinely personalised or custom-made products may be excluded from change-of-mind cancellation where the law permits. Certain sealed products unsuitable for return for health or hygiene reasons may also be excluded once unsealed.

Any applicable exception will be clearly explained before purchase. Selecting standard stock options does not automatically make a product personalised, and not every opened product is excluded.

These exceptions do not remove your rights if goods are faulty or incorrectly supplied.

For a valid full-order cancellation, we refund the product price, subject to any lawful deduction, and the original standard delivery charge. Any additional amount paid for premium delivery above the standard delivery cost is not refundable.

For change-of-mind returns that you send back, refunds will be issued without undue delay and no later than 14 days after we receive the goods or evidence that you sent them back, whichever is earlier. If we offer to collect the goods, the applicable refund deadline runs from your cancellation notice.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.

Fault-related refunds and other remedies follow the applicable statutory rules. Your refund will not be delayed while we resolve matters with our supplier or consolidate goods for return overseas. Your statutory consumer rights remain unaffected.

MANEWAY Returns — c/o Glam Knights

16 Bury New Road

Bolton

BL2 6QB

United Kingdom

Please include your order reference inside the parcel.